Versa 2 won't charge and is stuck on Fitbit Logo

[Heidi8]

My Fitbit Versa to has stopped taking a charge and I have tried two different chargers. The logo links on and off slowly but I cannot get it to turn on. I tried following the steps of holding the side button for numbers of seconds and releasing etc. and nothing is working. It was working in just fine when I put it on the charger and then when I went to take it off the charger it was dead and would not turn on. Please help me know what to do next.

Moderator Edit: Clarified subject

[Megz89]

My started doing this right after it updated about a week ago the touch screen was really slow right after and then today I charged it and when I went to get it 1/2 hour later it had coloured stripes across the screen. I spoke to a tech agent and did the factory reset steps he suggested I try and now it wont turn on at all. He put me in contact with warranty here in Canada. I hope you have better luck! 

[MarreFitbit · Accepted solution]

Hi there, @Heidi8. Welcome on the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging? 

As for the Fitbit Logo, please try the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

@Megz89 Welcome here! I'm glad to hear you reached out to our Support Team and they're now helping you to get back on track.