help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't charge and is stuck on Fitbit Logo

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2021 10:00 - last edited on ‎07-19-2021 15:36 by Fitbit Moderator

‎07-19-2021 10:00 - last edited on ‎07-19-2021 15:36 by Fitbit Moderator

My Versa 2 will not charge.  I have cleaned the back of the watch with rubbing alcohol and cleaned the little spikes in the charger.  When I attach it to the charger, the Fitibt logo appears but nothing else happens.  

Anyone else with this problem?

Thx. 

Mary Taber 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-19-2021 15:39 - edited ‎07-19-2021 15:39

‎07-19-2021 15:39 - edited ‎07-19-2021 15:39

Hi there, @Mary0609. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

In addition to the steps you've done so far, please see Why isn't my Fitbit device's battery charging? 

 

As for the Fitbit Logo, while you have your Versa 2 connected to the charger, please try the steps below:

 

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

 

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎07-19-2021 15:39 - edited ‎07-19-2021 15:39

‎07-19-2021 15:39 - edited ‎07-19-2021 15:39

Hi there, @Mary0609. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

In addition to the steps you've done so far, please see Why isn't my Fitbit device's battery charging? 

 

As for the Fitbit Logo, while you have your Versa 2 connected to the charger, please try the steps below:

 

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

 

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-25-2021 16:33

In response to MarreFitbit

‎07-25-2021 16:33

Although I labeled this as the best answer, it didn't straighten out the problem.  I did all the steps that you suggested and I am still just getting thefitbit logo on my watch.  It won't go any further from there.  I have ordered a Charge 4 which I hope will work better. 

Thx anyway.

Best Answer
0 Votes