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Versa 2 won't charge and shows "Data not cleared, sync and try again."

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‎07-03-2021 08:29 - last edited on ‎07-04-2021 11:05 by

‎07-03-2021 08:29 - last edited on ‎07-04-2021 11:05 by

Screen stays black. 

Says "Data not cleared Sync & try again" ??

Will not charge.

 

 

Moderator edit: subject for clarity 

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‎07-04-2021 11:04 - edited ‎07-04-2021 11:06

‎07-04-2021 11:04 - edited ‎07-04-2021 11:06

Welcome to the Fitbit Community, @JudiOC.

 

Thanks for the details shared in your post. I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? I also suggest trying the following:

 

  1. Open the Fitbit app and tap your profile picture from the Today tab.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

For more information, see How do I set up my Fitbit device? 

 

Hope this helps! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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