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Versa 2 won't charge anymore

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‎11-26-2023 06:56 - last edited on ‎11-27-2023 03:47 by Fitbit Moderator

‎11-26-2023 06:56 - last edited on ‎11-27-2023 03:47 by Fitbit Moderator

Watch charged fine yesterday but gone to charge it today and not working. Any ideas as to why?

Moderator Edit: Clarified subject

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‎11-27-2023 03:51

‎11-27-2023 03:51

Hi there, @welsbym260518. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not charging anymore, I understand where your concern is coming from. I'll be glad to help you!

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎11-27-2023 03:51

‎11-27-2023 03:51

Hi there, @welsbym260518. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not charging anymore, I understand where your concern is coming from. I'll be glad to help you!

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer