Versa 2 won't charge anymore

[Denbane]

I have cleaned bother charger and fitbit and 'not enough power from source ' is still appearing and fitbit is not charging. I have tried different leads and charger. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Denbane - did you try using the PC as the power source.

Also sync then Shutdown the watch from the Settings menu and charge for 2 hours making sure it doesn't get hot, in case there is a watch fault.

It may come on by itself or you may need to restart it by pressing the button a few seconds.

[MarreFitbit]

Hi there, @Denbane. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the charging issues with your Versa 2 before reaching out. We'll be glad to help you with this! 

I agree with @Guy_'s advice as sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). So, I too recommend leaving your Versa 2 on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Regarding the power source, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)