Versa 2 won't charge anymore

[BradGoose]

Hi there guys

I have a versa 2, it was charged full yesterday and died in the morning. I put it on charge and then it starts charging but stays on 0%. Please could you advise on what the problem may be

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BradGoose. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not responding at all. I will do my best to help you sort this out!

Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely, like in your case). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

[BradGoose]

Hi Marre

I have tried that, however it still does not work, it shows it's charging however stays on 0% as I take it off charge it goes off