Versa 2 won't charge anymore

[SafiahLim]

My Versa 2 stopped working or charging 43 days ago. Thinking perhaps, my charger was faulty, I bought a new charger and it still refuses to turn on or charge. 

What else can I do when it just refuses to switch on. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SafiahLim. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not charging despite using the new charger. I understand your concern, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

If the above doesn't work, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure that your Versa 2 is clean and free of any debris.