Versa 2 won't charge anymore

[Nadine7777]

Fitbit Versa 2 is no charging anymore. It was only purchased in November last year. I tried different chargers already, nothing helps.

It started only charging a little bit over the last few weeks and now is not charging any more at all. How do I go about Getting it fixed or exchanged during the warranty period.Getting it fixed or exchanged during the warranty period.

I am based in Thailand, which is where I purchased my Fitbit from an Online shop.Online shop. However, I’m currently in Europe for another 2.5 weeks.However, I’m currently in Europe for another 2.5 weeks. Any advice would be appreciated.

Moderator Edit: Clarified subject

[Guy_]

Hi @Nadine7777  - check you have the correct charge cable (if you owned a previous model they are not the same).

See also Why isn't my Fitbit device's battery charging?

You can always chat via the Fitbit App, Help & support section, Contact Customer support.

[MarreFitbit]

Hi there, @Nadine7777. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not charging. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@Guy_ Thanks for your input!