Versa 2 won't charge even after buying a new charger

[RachaelEP]

I have two Versa 2 watches and both constantly give me the "not enough power from source" message, as well as not charging, and not syncing. I've done all the troubleshooting listed throughout these forums. I went and bought two new charging ports and still the issues persist. I've barely used these watches since purchasing them. It's obvious from reading through the forums that Fitbit knows this is an issue with their products. Unacceptable. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @RachaelEP. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

As you mentioned in your post, it seems like your Versa 2 is not having a sufficient power source to be charged properly. So, I'd like to know where charge it? Have you checked if the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work, please don't use a USB hub. For best results, don’t leave your device plugged in on the charger longer than overnight.

If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, try these recommendations: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

Hope that helps. 

[RachaelEP]

Yes, I have already done all of the things you stated. I also followed instructions listed on YouTube, as this is an extremely common issue. Nothing works. Even spending more money on two new chargers. Nothing works. When I can get the watches to charge, they drain almost immediately. This is also a common issue, as found throughout these forum threads. Obviously it is design flaw and I'll never purchase another fitbit product again. 

[MarreFitbit]

@RachaelEP I appreciate you had followed the tips and recommendations provided above. I understand where your concern is coming from and how you must be feeling.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.