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Versa 2 won't charge even after trying to troubleshoot it

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‎08-21-2021 09:50 - last edited on ‎08-21-2021 10:58 by Fitbit Moderator

‎08-21-2021 09:50 - last edited on ‎08-21-2021 10:58 by Fitbit Moderator

My versa 2 has suddenly stopped charging. It was on 72% battery. I’ve tried different plugs, USB ports etc. I’ve tried my husbands Fitbit versa charger - nothing. I’ve cleaned the contacts with alcohol  I’ve restarted my Fitbit several times. Nothing! It will be flat soon. 

 

Moderator Edit: Clarified subject

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‎08-21-2021 10:59 - edited ‎08-28-2023 09:46

‎08-21-2021 10:59 - edited ‎08-28-2023 09:46

Hi there, @Margotbowen. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you've exhausted all steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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