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Versa 2 won't charge or turn on

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‎01-02-2021 08:47 - last edited on ‎01-03-2021 18:55 by

‎01-02-2021 08:47 - last edited on ‎01-03-2021 18:55 by

I have had my Versa 2 for less than a month. It got black days ago but after charging it ir go on again. Yesterday I was using it and it had a charge of approx. 35%, suddenly it goes black. I try to restart it but it didn't work. I try to charge it but it doesn't charge. I don't know what to do. Please helppppp !!

 

 

Moderator edit: subject for clarity 

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‎01-03-2021 18:54

‎01-03-2021 18:54

Welcome to the Fitbit Community, @FanyVera.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling about this situation and appreciate your troubleshooting efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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