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Versa 2 won't charge or turn on

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‎08-01-2021 03:38 - last edited on ‎08-02-2021 17:08 by

‎08-01-2021 03:38 - last edited on ‎08-02-2021 17:08 by

My Fitbit Versa 2 just died yesterday.   Black screen..  Not charging, syncing,, nothing..  tried all the button tricks.. Was hopeful for good new when I entered the forum.  Not looking promising.  Upside for me...I am still within warranty.   I have totally loved my Versa 2.  I hope I can get resolution. 

 

 

Moderator edit: subject for clarity 

 

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5 REPLIES 5

‎08-02-2021 17:11

‎08-02-2021 17:11

Welcome to the Fitbit Community, @Tahari.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? Additionally, I recommend checking if your Fitbit device is updated to the latest version: How do I update my Fitbit device? 

 

If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-04-2021 07:19

‎08-04-2021 07:19

Same problem. Mine stopped working while I was sleeping. Shows a zero percent charge in a red battery symbol. Also wont charge. 

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‎08-04-2021 11:37

In response to KRINNYJ

‎08-04-2021 11:37

Welcome to the Fitbit Community, @KRINNYJ.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. If you haven't tried so, please follow our troubleshooting instructions in Why isn't my Fitbit device's battery charging? Additionally, try updating your Fitbit device to the latest version: How do I update my Fitbit device? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-04-2021 18:23

‎08-04-2021 18:23

I have just the Fitbit versa and it stopped working as well…

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‎08-04-2021 18:29

In response to Debgale

‎08-04-2021 18:29

Welcome to the Fitbit Community, @Debgale.

 

I am sorry that you are going through the same situation. If after following the troubleshooting instructions from this help article, the issue persists, please get in touch with our Support team for further assistance. They will do their best to help you, click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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