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Versa 2 won't charge or turn on

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‎07-08-2022 12:17 - last edited on ‎07-08-2022 14:35 by Fitbit Moderator

‎07-08-2022 12:17 - last edited on ‎07-08-2022 14:35 by Fitbit Moderator

Hey hoping to find some help with my Versa 2. I can't figure out why it won’t turn back on. The battery ran out the other day and the screen has just stayed black ever since. I’m not sure if it isn’t charging or won’t turn on. The watch face feels warm after leaving it on the charger but still nothing. I tried pushing the button and holding it to reset but nothing. Any help would be great if anyone has had similar experiences. Thanks. 

 

Moderator Edit: Clarified subject

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‎07-08-2022 14:36 - edited ‎11-16-2023 10:52

‎07-08-2022 14:36 - edited ‎11-16-2023 10:52

Hi there, @TRose821. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since your Versa 2 is getting warm, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our team. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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