Versa 2 won't charge or turn on

[Jlbjade]

My Fitbit versa 2 won’t charge or turn on 

Moderator Edit: Clarified subject

[joyspikey]

where can we buy the charger??

in singapore

[MarreFitbit · Accepted solution]

Hi there, @Jlbjade @joyspikey. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 devices. 

As a first approach, I'd recommend restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work and your Versa 2 does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

@joyspikey Regarding to your inquiry, you can buy Fitbit accessories at https://www.fitbit.com/global/us/products

Hope that helps. 

[Jlbjade]

Thank you for this , 

sadly none of the above are working ? 

what is my next step ?

[MarreFitbit]

@Jlbjade I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.