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Versa 2 won’t charge, showing an error

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‎02-23-2021 19:39 - last edited on ‎02-24-2021 05:14 by Moderator Alum

‎02-23-2021 19:39 - last edited on ‎02-24-2021 05:14 by Moderator Alum

My Versa 2 went out this morning. I thought it was dead, but it won’t charge using two different cradles. I keep getting a pink exclamation point with the low battery picture. I cleaned all connectors with alcohol and tried multiple charging ports to troubleshoot, still not working.

 

 


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‎02-24-2021 05:16 - last edited on ‎12-20-2024 06:34 by Fitbit Moderator

‎02-24-2021 05:16 - last edited on ‎12-20-2024 06:34 by Fitbit Moderator

Hell, welcome to the Fitbit Community forums @Indygurl86.  

Thank you for sharing that you've been having trouble with your Versa 2 watch and that you already tried a few troubleshooting steps. 

I've been informed that you already have a case created or that you already got in touch with the Customer Support team about this. They will let you know how to proceed with this. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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