Versa 2 won't charge, stopped letting me swipe & won't restart

[JoanneD1128]

I'm suddenly having problems as others are and it's less than 2 years old.  I've followed instructions and cleaned the charging components on the charger and the watch with rubbing alcohol.  It sitting on the charger but the Fitbit diamond is flashing on and off.  Not sure if that's a good sign or not. I always charge it while I'm in the shower and it's never had an issue before.  As of yesterday, it showed 100% charged but wouldn't let me swipe or see notifications, suddenly it goes black except for the occasional Fitbit logo, won't restart and shows no charge and won't since since 9:30 am this morning.  

[JoanneD1128]

Update, so I chatted with 2 different customer service reps and told them all the multiple troubleshooting actions I took.  They recommended resetting it but it still didn’t work. Removed it from Bluetooth, the app, etc., still no response.  They said they have had several of the same issues reported with the Versa 2.  Sounds like the latest update caused the glitch.  They’re passing my info on to see if it under warranty.  I would hope since it’s a software update glitch, it would be covered regardless of warranty.  Is that too much to ask? Meanwhile it sits on the charger blinking the Fitbit logo at me.  

[Galatasaray · Accepted solution]

These firmware ‘updates’ breaking fitbits is a recurring issue for which the company does take 0 ownership. Fitbit already broke 3 of my watches via their updates and instead of taking responsibility for their technical mistake they only provide a discount for a new watch (see also the many posts in the community). The customer ‘support’ team still didn’t respond on my post in the community. 

Not sure whether the tech team is underqualified or if this pertains a dishonest scheme to boost the sales. 

[JoanneD1128]

Thanks for the reply.  I’m sorry you’re on your 3rd Fitbit and still disappointed with the company. This is my second Fitbit watch.  First was the Alta that was free from my work.  I treated myself to the Versa 2 after the Alta died.  If Fitbit doesn’t remedy it other than the discount to buy a new one, it will be my last Fitbit watch. I would rather go without or invest in something that doesn’t crash with the latest updates.

[Versa2Owner]

@JoanneD1128 I'm so glad that you are getting somewhere. I noticed my watch has been less glitchy but it is still malfunctioning. I hope they get both of our fixed soon! 

[JoanneD1128]

Sadly my Versa 2 is completely useless and they are only offering a discount for a new one which I will not be using.  One good thing, I found out through this forum that Best Buy May recycle them so the 2 useless watches I have won’t go in the landfill.  

I’m very disappointed in the Fitbit practices especially for the lack of trust in their own brand.  I will be moving on from here but wish you the best of luck with yours.