help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't charge to 100%

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-02-2023 11:47 - last edited on ‎04-02-2023 11:52 by Fitbit Moderator

‎04-02-2023 11:47 - last edited on ‎04-02-2023 11:52 by Fitbit Moderator

Why will my Fitbit only charge up to 99%? I’ve left it on overnight and it’s still only charged to 99%. I don’t really understand why it won’t charge to 100%?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-02-2023 11:54 - edited ‎06-17-2023 10:41

‎04-02-2023 11:54 - edited ‎06-17-2023 10:41

Hi there, @Louise137. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, I'd recommend restarting your Versa 2 as suggested here. 

If the issue persists, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎04-02-2023 11:54 - edited ‎06-17-2023 10:41

‎04-02-2023 11:54 - edited ‎06-17-2023 10:41

Hi there, @Louise137. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, I'd recommend restarting your Versa 2 as suggested here. 

If the issue persists, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-05-2023 14:15

In response to MarreFitbit

‎04-05-2023 14:15

I have cleaned it and restarted it, but it’s still not charging to 100%

Sent from my iPhone
Best Answer
0 Votes

‎04-06-2023 04:14 - edited ‎06-19-2023 05:15

In response to Louise137

‎04-06-2023 04:14 - edited ‎06-19-2023 05:15

@Louise137 Thanks for following the tips and recommendations I provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes