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Versa 2 won't charge to 100%

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‎11-25-2022 04:00 - last edited on ‎11-28-2022 15:24 by Fitbit Moderator

‎11-25-2022 04:00 - last edited on ‎11-28-2022 15:24 by Fitbit Moderator

My versa 2 stopped fully charging. At first only charged to 98% now will only charge to 96% how do I get it to charge to 100%

 

 

Moderator Edit: Clarified subject

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‎11-27-2022 04:41

‎11-27-2022 04:41

Hi @Diggydiana1956 - your post has been moved to the correct forum.

 

There are a few things to try.

 

Perform a Shutdown from the watch Settings, About menu. Wait 10 at least seconds before placing on the charger to restart it and charge it.

 

If this doesn't help try letting it run down completely and charge it fully a few times. Sometimes patience is required and it takes an hour or more to charge the last few percent.

 

However it probably is a waste of time charging it fully because that can be an hour or more you are not wearing it and the duration between charges is not significantly prolonged.

Author | ch, passion for improvement.

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‎11-28-2022 15:25 - edited ‎07-24-2023 08:10

In response to Guy_

‎11-28-2022 15:25 - edited ‎07-24-2023 08:10

Hi there, @Diggydiana1956. Welcome to the Community Forums. Thanks for the details provided in your psot about the issue with your Versa 2. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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