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Versa 2 won't charge

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‎09-18-2022 10:26 - last edited on ‎09-19-2022 13:31 by Fitbit Moderator

‎09-18-2022 10:26 - last edited on ‎09-19-2022 13:31 by Fitbit Moderator

My Vera 2 won’t charge. I’ve cleaned it, tried different Fitbit brand charges, outlets, and plugs. Screen is completely black and won’t charge at all. I’ve had it about a year but only used it about ten times. Hoping for a solution before I give up on it.

 

Moderator Edit: Clarified subject

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‎09-19-2022 13:34 - edited ‎11-17-2023 04:30

‎09-19-2022 13:34 - edited ‎11-17-2023 04:30

Hi there, @Bridgette7742. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


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‎09-20-2022 15:36

In response to MarreFitbit

‎09-20-2022 15:36

I am having the same issue but mine is almost two years old.  I am so bummed as i love my versa 2.

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‎09-20-2022 15:54

In response to Missiboyd

‎09-20-2022 15:54

They basically sent me an email saying it’s over a year old so they don’t care 🙄  I got a discount code and was told to buy a new device. Really disappointed in fitbit

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