Versa 2 won't charge

[Ilovemywatch2]

Help... I,'m devastated that my versa 2 has stopped working. It won't charge! I have cleaned the contacts and pins by following instructions given by fitbit and tried a different electrical socket and changed the USB plug but still not charging. The screen is totally blank.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Ilovemywatch2  Fitbit can "see" more on their end of things, so why not get with customer support to see what they can advise.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[KLV619]

Same thing happened to me a couple days ago! I can't figure out how to fix it. 

[Ilovemywatch2]

I contacted support and they sorted it out. Hope this helps.