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Versa 2 won’t come on after being on the charger

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‎11-29-2020 05:40

‎11-29-2020 05:40

Ever since I updated my device, it won’t immediately come back on after I put it on the charger. All I get is the logo. I’ve tried restarting it and it doesn’t help. Then a day or two after charging, it will randomly come on. This has happened for the past several weeks. It works fine after it comes on. 

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‎11-29-2020 07:12

‎11-29-2020 07:12

Hi @Jennknee 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. Have you tried restarting your Versa by holding down the button for 10+ seconds until you see the Fitbit logo? Another option you may need to consider to clear up the issue is doing a factory reset. You can see the steps for a factory reset on page 59 of the manual. 

Marci | Bellevue, WA
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