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Versa 2 won't complete the factory reset

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‎07-22-2020 16:24 - last edited on ‎07-23-2020 06:07 by Fitbit Moderator

‎07-22-2020 16:24 - last edited on ‎07-23-2020 06:07 by Fitbit Moderator

I'm trying to reset my boyfriend's Fitbit Versa 2 because he wants to sell it. I did the reset. It comes on saying to download the Fitbit app. I created a new Fitbit account, added the Fitbit device. It found it, I enter the code and then setup wi-fi. Right after setting up wi-fi, it goes to a white logo and stays like that. After I push the button, it goes to a blue logo with the instructions to download the Fitbit app again. I've done this over and over but can't get it to finish setting up. I can't get to another screen to try resetting it again. I'm stuck.

 

Moderator Edit: Clarified subject

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‎07-23-2020 06:14 - edited ‎06-25-2024 06:21

‎07-23-2020 06:14 - edited ‎06-25-2024 06:21

Hi there @KMBorowicz6013, welcome to the Community Forums. Thanks for the details provided in your post about the behavior of your boyfriend's Versa. I'll be glad to help you two. 

Some Fitbit devices allow you to completely erase the data stored on your device. For more information, see How do I erase my Fitbit device? For all other Fitbit devices, all your data is cleared when the device is paired to a new account. For more information, see How do I add, edit, or delete Fitbit data and activities?

For more information about giving a Fitbit device to someone else or receiving a previously used device as a gift, see our blog post, Giving or Receiving a Used Fitbit Device? These Simple Steps Will Help You Both Start Fresh.

To remove a Fitbit device from his account choose your device below.

iPhones & iPads:

  1. Tap the Today tab 
     
    and tap your profile picture.
  2. Tap the image of the device you want to remove, then scroll to the bottom and tap the option to remove the device.
  3. Follow the on-screen instructions to remove the device from your account.

Android phones:

  1. Tap the Today tab 
     
    and tap your profile picture.
  2. Tap the image for the device you want to remove.
  3. Tap the trash icon.
  4. Follow the on-screen instructions to remove the device from your account.

Please make sure that you've followed the above steps as described. Let me know if you continue having issues. 

Keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-23-2020 06:14 - edited ‎06-25-2024 06:21

‎07-23-2020 06:14 - edited ‎06-25-2024 06:21

Hi there @KMBorowicz6013, welcome to the Community Forums. Thanks for the details provided in your post about the behavior of your boyfriend's Versa. I'll be glad to help you two. 

Some Fitbit devices allow you to completely erase the data stored on your device. For more information, see How do I erase my Fitbit device? For all other Fitbit devices, all your data is cleared when the device is paired to a new account. For more information, see How do I add, edit, or delete Fitbit data and activities?

For more information about giving a Fitbit device to someone else or receiving a previously used device as a gift, see our blog post, Giving or Receiving a Used Fitbit Device? These Simple Steps Will Help You Both Start Fresh.

To remove a Fitbit device from his account choose your device below.

iPhones & iPads:

  1. Tap the Today tab 
     
    and tap your profile picture.
  2. Tap the image of the device you want to remove, then scroll to the bottom and tap the option to remove the device.
  3. Follow the on-screen instructions to remove the device from your account.

Android phones:

  1. Tap the Today tab 
     
    and tap your profile picture.
  2. Tap the image for the device you want to remove.
  3. Tap the trash icon.
  4. Follow the on-screen instructions to remove the device from your account.

Please make sure that you've followed the above steps as described. Let me know if you continue having issues. 

Keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes