Versa 2 won't connect after a factory reset

[chaoyangnz]

After I factory reset my Versa 2, the screen shows `download Fitbit App`, then it stays there, nothing can be done.

When I open Fitbit App on my iPhone, try to add a new device, follow the instructions to charge the tracker, and search... it is always showing `Not found`.

Tried a lots of ways, turn on/off bluetooth, restart iPhone, restart Versa 2, no luck.

Now my Versa 2 becomes a brick,  so frustrating 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @chaoyangnz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not connecting after a factory reset. I understand your concern and how you must be feeling, I will do my best to help you with this!

In addition to the steps you've tried, I'd recommend trying the following in the order listed:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[chaoyangnz]

Thanks, after I tried the steps a few times, now I succeeded to connect Fitbit App.

[MarreFitbit]

@chaoyangnz Awesome! I'm glad to hear that you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!