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Versa 2 won't connect after factory reset

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‎04-30-2020 22:59 - last edited on ‎05-01-2020 12:49 by

‎04-30-2020 22:59 - last edited on ‎05-01-2020 12:49 by

i have recently been have syncing issues with my fitbit so i factory reset it and when i try to connect i will be able to put in the code but after i have put it in it just tells me to try restarting the fitbit or turn the bluetooth off and then back on 

 

 

Moderator edit: subject for clarity

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‎05-01-2020 12:48

‎05-01-2020 12:48

Welcome to the Fitbit Community, @Yeet_.

 

I am sorry to hear your Versa 2 won't connect to your Fitbit account after doing a factory reset in order to resolve the syncing issue. Thanks for trying to resolve this and I am here to help. I recommend following the complete troubleshooting instructions to set up the device from this help article: Troubleshooting steps for all Fitbit devices. 

 

If you continue experiencing syncing difficulties, please check our help article with useful information: Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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