Versa 2 won't connect or sync to my Samsung A51

[DanielleBade]

Reset my fitbit thininking I could get it to sync and connect and now I can't get it to connect to my Samsung a51 5g at all. I can't get it to connect on app/Bluetooth. Not sure what do to. It wants me to pick a launagge but it won't allow me to connect

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DanielleBade. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In order to solve this issue, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2 once again.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

If you continue having syncing difficulties after following the steps above, please see Why won't my Fitbit device sync?

[DanielleBade]

None of these worked? What do I do now?!?!

[MarreFitbit]

@DanielleBade I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.