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Versa 2 won't connect or sync with my phone

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‎12-08-2020 14:45 - last edited on ‎12-09-2020 06:19 by Fitbit Moderator

‎12-08-2020 14:45 - last edited on ‎12-09-2020 06:19 by Fitbit Moderator

My Versa 2 wouldn't sync this morning. I have turned my Bluetooth off and back on again, reset my versa, reset my phone. The versa will not show up on any Bluetooth search! Please help me.

 

 

Moderator edit: updated subject for clarity

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‎12-09-2020 06:18

‎12-09-2020 06:18

Hi @Faynew, it's great to see you in our Fitbit Community. Regarding the syncing issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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