Versa 2 won't connect to Alexa after upgrading my phone

[Kvav2010]

Got a new phone and now I can't get my Versa 2 to connect to Alexa.  Versa says I need to complete setup in the Fitbit mobile app but I can't figure out where to go.

Moderator Edit: Clarified subject

[CrisVillaFitbit]

Welcome to the community, @Kvav2010.

Thanks for letting me know about this situation in regards to the Alexa feature using you Versa 2.

Can you let me know which new cellphone you have now, please? So I can continue checking here in the system. Also, I recommend you to check this article for you to know how to set up voice assistant.

[Kvav2010]

I have the new Samsung Galaxy S24+.  I've already tried updating the Fitbit app and the Alexa app.  I did figure out where to go in the fitbit app but, after entering my Amazon account info, it says it can't connect.  

[CrisVillaFitbit]

Hi, @Kvav2010, thanks for answering back and for the helpful explanation about what's happening.

Can you send me a screenshot of the page in which you see this situation to log in, please? Just to make sure it's on Fitbit's end to give you more steps to follow, or check if this is on Amazon's end.

[Kvav2010]

 I get all the way to approve the access and this is what I get.

[Kvav2010]

 

[CrisVillaFitbit]

Welcome back and thanks for the information provided, @Kvav2010, it is really helpful.

I was able to see the screenshots, and I've checked and made sure everything is alright in our end. My best recommendation would be for you to contact Amazon about this situation with their account, since we're unable to check things related with our third party integrations, like the log in to your Amazon account.

Let me know how it goes once you've contacted them.