help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect to Alexa or Spotify

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2020 20:51 - last edited on ‎12-28-2020 04:51 by Fitbit Moderator

‎12-27-2020 20:51 - last edited on ‎12-28-2020 04:51 by Fitbit Moderator

My Versa2 will not connect to Alexa or Spotify. How can I fix that?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-28-2020 04:56 - edited ‎12-28-2020 04:57

‎12-28-2020 04:56 - edited ‎12-28-2020 04:57

Hi there @Scott1065, welcome to the Community Forums. 

 

Have you recently set up your Versa 2? If so, this would explain why you're not yet able to install either Alexa or Spotify. Since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48 hours after setup.

 

With that being said, please note that in order for your watch to install those apps it has to be running version 71.6.19, any version below that one won't let you to install Alexa or Spotify. For more information, see What's changed in the latest Fitbit device update?

 

Fore more information about Alexa, see How do I use a voice assistant on my Fitbit smartwatch? 

 

For more information about Spotify, see How do I control music playing on Spotify?

 

Please keep me posted if after the 48 hours you're still not receiving the most recent version of your watch. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎12-28-2020 18:25

In response to MarreFitbit

‎12-28-2020 18:25

So will the update automatically update or do I have to do something to update the watch?


Sent from Yahoo Mail for iPhone
Best Answer
0 Votes