Versa 2 won't connect to Alexa

[Artistneedshelp]

My Fitbit won't connect to Amazon Alexa. When I go into the app to set it up as soon as I click log in whit amazon it gives me the message of "An error occurred when we tried to process your request. Rest assured, we're already working on the problem and expect to resolve it shortly." I got the watch in December of 2019, and I get that every time. Please, What do I do????? I have a Samsung A10e phone btw. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Artistneedshelp, welcome to the Community Forums. Thanks for the details provided in your post about the error you're getting when connecting your Versa 2 Alexa, I'll be glad to help you.

First of all, I'd like to start by letting you know that your mobile phone is not yet a supported device by Fitbit. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

On the other hand, I was wondering if you have tried connecting your phone to a different WiFi network or even cellular data? I had a similar issue and it turned out it was an issue with my home broadband, rebooting my router/modem did the trick. Its worth trying if you haven't already done so. 

Also, I recommend checking this help article where you can find more information about Alexa and instructions if it doesn't work properly: How do I use Alexa on my Fitbit Versa 2?

Keep me posted, I'll be around.