Versa 2 won't connect to Alexa

[floss85]

I've just got my Versa 2 and I can't connect it to Alexa. Everytime I try it says that there was my Amazon app keeps closing, and then it says there's an issue with my Amazon account and they can't log in. When I then go to my Amazon account it's been logged out. I have tried restarting my phone and watch, I don't have the Beta version, I've tried downloading the Alexa app and nothing will work. 

I have the Pixel 5 phone, any advice?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @floss85. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Alexa prior to posting here. 

Please note that Amazon Alexa is only available in certain languages and countries at this time. For more information, see fitbit.com/voice. 

Before anything else, please make sure of the following factors which are required to install and use Amazon Alexa:

• Your watch and the Fitbit app are updated. 
• The Fitbit app has been allowed to run in the background.
• Your phone is within 30 feet of your watch.
• Your phone has an internet connection, either through WiFi or a cellular data signal.
  

If those conditions are met, I'd recommend to log out from the Fitbit app, force quit the Fitbit app, reboot your phone and restart your watch. Then, open the Fitbit app, pull down on the screen to force a manual sync and try activating Amazon Alexa one more time.

Note that you can have only 1 active voice assistant at a time (Alexa or Google Assistant). To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

Hope that helps.