Versa 2 won't connect to Bluetooth and can't get any notifications on it

[SunsetRunner]

My Versa 2 won't connect to Bluetooth and can't get any notifications on it can anyone help Thanks 

Moderator Edit: Clarified subject.

[Guy_]

Hi @SunsetRunner - this can be an issue with the new V4 Fitbit App which loses connection.

A Bluetooth connection is needed for syncing and to get notifications.

Try charging the watch and then hold the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

It may be necessary to restart the phone also then sync.

[SunsetRunner]

Hi Thanks but still not working for me 😭

[Guy_]

@SunsetRunner- when it's charged try this method to see if you can find it.

What should I do if I lose my Fitbit device? 

That will tell you if the Bluetooth on the watch is working or if it is damaged.

Then you will know if it is a watch issue or a phone/ Fitbit App issue.

You can also anyway try removinf the watch from the phone's Bluetooth and in the Fitbit App run "Set up a Device" and select your watch and replace.

[SunsetRunner]

Thanks I try that

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I'm sorry to hear that you can't get notifications on your Versa 2. 

I noticed that you have already gotten in touch with our Support Team and received assistance. 

Thank you for your advise @Guy_.

We look forward to get you back on track. 

[SunsetRunner]

Hi can't connect it's saying need app to connect and when I try that
nothing happens when I try connect to Bluetooth

[AndreaFitbit]

Thanks for getting back to us and for letting us know the you are still unable to connect @SunsetRunner.

I'd recommend contacting our team again in order to continue receiving assistance.

Have a nice day.