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Versa 2 won't connect to Bluetooth or WiFi

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‎11-28-2021 12:09 - last edited on ‎11-29-2021 16:06 by Fitbit Moderator

‎11-28-2021 12:09 - last edited on ‎11-29-2021 16:06 by Fitbit Moderator

Vera 2 won't connect with bluetooth or wifi. Piece of crap!!!

 

Moderator Edit: Clarified subject

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‎11-29-2021 16:08 - edited ‎06-23-2024 06:27

‎11-29-2021 16:08 - edited ‎06-23-2024 06:27

Hi there, @SunsetRunner. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why won't my Fitbit watch connect to Wi-Fi? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-29-2021 16:08 - edited ‎06-23-2024 06:27

‎11-29-2021 16:08 - edited ‎06-23-2024 06:27

Hi there, @SunsetRunner. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why won't my Fitbit watch connect to Wi-Fi? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-29-2021 23:07

In response to MarreFitbit

‎11-29-2021 23:07

No it didn't help, tried to connect this device to three different phones all using Android 8 and above with no success. Piece of junk!! Returned to retailer.

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‎11-30-2021 05:31 - edited ‎06-23-2024 06:26

In response to SunsetRunner

‎11-30-2021 05:31 - edited ‎06-23-2024 06:26

@SunsetRunner I'm sorry to hear that the steps recommended didn't work. 

If you haven't yet returned your Versa 2, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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