Versa 2 won’t connect to Iphone 8

[tclemens]

Just got a Versa 2 and when I try to sync the notifications from my Iphone 8 the blue “i” circle button that everywhere is prompting me to click won’t show up in the bluetooth menu next to the versa 2. I’ve reset both, unpaired the device, the works. Is this just an issue with the iphone 8 or versa?

[JuanJoFitbit]

@tclemens, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 won't connect to your iPhone 8. By the way, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

Please make sure that you follow the steps that are listed in this help article in order to set up the notifications feature.

Keep me posted on the outcome.

[JenMidland]

@tclemens Did you ever get this figured out?  Been going back and forth with Fitbit for days now and no one can seem to tell me if this is a phone issue or a tracker issue.

[JuanJoFitbit]

Hi @JenMidland, thank you for joining us in this thread. I'm sorry to hear about the connection issues that your Versa 2 experienced with your iPhone 8.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[MrMarv]

@JuanJoFitbit -

You must have the magic touch - I was contacted on 2/7/2020 by support and have provided them with many screenshots and troubleshooting steps I have tried and was never offered a replacement.

One-hundred seventy-three days and counting...

Plus eight days between purchase and support ticket.

S-I-X months with loss of eight different functions in addition to many screen freezes per day and at least a dozen pairing requests per day.