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Versa 2 won't connect to Wi-Fi

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‎10-01-2020 23:05 - last edited on ‎10-02-2020 10:48 by Fitbit Moderator

‎10-01-2020 23:05 - last edited on ‎10-02-2020 10:48 by Fitbit Moderator

My versa 2 wont sync. I thought it was due to the fact it is not connected to wifi, but when I go to the wifi screen in the app it loads for ages and then it says theres a problem. So I click retry and it does it again

I need my fitbit to sync so I can update it. Please help!

 

 

Moderator Edit: Clarified subject

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‎10-02-2020 10:52 - edited ‎10-07-2023 08:07

‎10-02-2020 10:52 - edited ‎10-07-2023 08:07

Hi there @RosaBear1, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is not connecting to Wi-Fi and also not syncing to your phone, I understand where your concern is coming from and how you must be feeling about this. I'll be glad to help you.

I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-02-2020 10:52 - edited ‎10-07-2023 08:07

‎10-02-2020 10:52 - edited ‎10-07-2023 08:07

Hi there @RosaBear1, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is not connecting to Wi-Fi and also not syncing to your phone, I understand where your concern is coming from and how you must be feeling about this. I'll be glad to help you.

I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit watch connect to Wi-Fi? and Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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