Versa 2 won't connect to Wi-Fi

[Varundeep91]

I chatted with customer care who said my case would be forwarded but nothing was done. 

I have been trying from 2 months but none of the applications such as spotify seem to get connected to my versa 2. The moment I click on applications on fitbit app it says check your internet connection when there is no problem with the internet.  I feel super frustrated as I can only use 50% of the features. 

I read online and tried everything like:

Disconnecting all other blue tooth devices

Trying different wifi networks

Restarting the phone

Uninstalling and reinstalling the fitbit app

I don't know what else to do and where to complain. This is super annoying. Can anyone help ? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Varundeep91, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've tried to look up for your support case but it seems that you reached out to our Support Team with a different email address that is not the one you use for the Community Forums. With that said, please note if you were told that your case was going to be forwarded to our higher tier of support for further checking, then it is going to be. Someone will be in contact with you soon as they have the resolution for your Versa 2's issue.

We're sorry for the delay in getting a response from our Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

By the way, I've moved your post to Other Versa Smartwatches for organization purposes.

We hope your issue is solved soon. 

[Naranja58]

I only wish I could’ve seen the answer, since it was rated as the best answer. Thank you.