help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect to Wi-Fi

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-28-2021 21:58 - last edited on ‎06-29-2021 07:36 by Fitbit Moderator

‎06-28-2021 21:58 - last edited on ‎06-29-2021 07:36 by Fitbit Moderator

I have a Versa 2 and I cannot get it to stay on Wifi, not only to transfer music which I've never been able to do but even in setup it just won't stick.  It connects and the icon lights up and I get the screen that says success you are connected to wifi, and then as soon as I hit ok it drops and the list of available networks comes up again.  I checked and my connection to wifi says it's 2.4 ghz, and I set it to private, nothing

 

 

Moderator Edit: Clarified subject works.  

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-29-2021 07:40 - edited ‎09-14-2023 03:49

‎06-29-2021 07:40 - edited ‎09-14-2023 03:49

Hi there, @dogcat39. Welcome to the Community Forums. Thanks for the information provided in your post. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

For troubleshooting steps, see Why won't my Fitbit watch connect to Wi-Fi?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-29-2021 07:40 - edited ‎09-14-2023 03:49

‎06-29-2021 07:40 - edited ‎09-14-2023 03:49

Hi there, @dogcat39. Welcome to the Community Forums. Thanks for the information provided in your post. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

For troubleshooting steps, see Why won't my Fitbit watch connect to Wi-Fi?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes