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Versa 2 won't connect to Wi-Fi

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‎01-08-2022 12:45 - last edited on ‎01-10-2022 17:42 by Fitbit Moderator

‎01-08-2022 12:45 - last edited on ‎01-10-2022 17:42 by Fitbit Moderator

Anyone know why once I put in my wifi password and back out twice to home screen it disconnects. I just got this versa 2 and all I want is a new clock face but it keeps saying oops no connection 

 

Moderator Edit: Clarified subject

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‎01-08-2022 22:47

‎01-08-2022 22:47

Hi @Leems80 -  Once wifi is setup on the watch it disconnects, as it's only used when necessary.

 

To load a clock face it uses Bluetooth and the no Internet connection message refers to between the Fitbit App on your phone and the Fitbit servers.

 

The no internet connection issue can be caused by the use of the following on your phone:

  • VPN
  • Adblock software
  • Security software
  • Private DNS

or possibly incorrect Fitbit App permissions

Author | ch, passion for improvement.

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‎01-09-2022 05:23

In response to Guy_

‎01-09-2022 05:23

Guy,

I would like to thank you. I was wrong on my posts. You gave me the most
options to check which even tech support from fit bit couldn't do. After
checking everything I found my phone was set to Private DNS. I turned it
off and now I have access to the clock faces and my gallery. Thank you.
Tech support should take some lessons from you sir.
Very helpful and much appreciated 👍
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