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Versa 2 won't connect to Wi-Fi

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‎03-27-2023 02:08 - last edited on ‎03-27-2023 06:00 by Fitbit Moderator

‎03-27-2023 02:08 - last edited on ‎03-27-2023 06:00 by Fitbit Moderator

My Fitbit app won’t find my wifi it has happened several times and this is how all the problems started. I try entering it and the password and it won’t connect. My Fitbit also has blue lines going down it and is glitched on the Fitbit sign mixed with the clock face. Please help me fix this. 

 

Moderator Edit: Clarified subject

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‎03-27-2023 06:06 - edited ‎06-19-2023 06:40

‎03-27-2023 06:06 - edited ‎06-19-2023 06:40

Hi there, @OliviaD27. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 2. 

If you haven't done so yet, please see Why won't my Fitbit watch connect to Wi-Fi?

As for the screen acting odd, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-27-2023 06:06 - edited ‎06-19-2023 06:40

‎03-27-2023 06:06 - edited ‎06-19-2023 06:40

Hi there, @OliviaD27. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 2. 

If you haven't done so yet, please see Why won't my Fitbit watch connect to Wi-Fi?

As for the screen acting odd, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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