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Versa 2 won't connect to WiFi

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‎04-19-2020 12:13 - last edited on ‎05-07-2020 05:24 by Fitbit Moderator

‎04-19-2020 12:13 - last edited on ‎05-07-2020 05:24 by Fitbit Moderator

I got my new Versa 2 in yesterday and I’m having some issues, 1. It will not connect to my WiFi it keeps saying incorrect pw but it’s not 2. It won’t vibrate when I get a notification 3. It keeps signing me out of my apps like Alexa, Spotify and the weather. How do I fix this?

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 05:22

‎05-07-2020 05:22

Hi @NicholeB38, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the connection, notifications and Alexa issues that your Versa 2 has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

 

Don't hesitate to get back if more assistance is needed and we'll be happy to help.

 

Have a great day and stay safe.

JuanJo | Community Moderator

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