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Versa 2 won't connect to WiFi

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‎05-28-2020 03:34 - last edited on ‎06-29-2020 05:17 by Fitbit Moderator

‎05-28-2020 03:34 - last edited on ‎06-29-2020 05:17 by Fitbit Moderator

I just bought a Versa 2 and am in the process of setting it up. It connects to Bluetooth, but won't connect to my wifi. I go through the setup, and the app finds my network, but when I enter the password, it tells me it's incorrect and won't connect. It's set up with WEP protection, which I've read is fine, but even after resetting the watch, reconnecting it to my phone, and making sure my router isn't filtering MAC addresses, I still can't get it to connect. My Phone is Oneplus 6T. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎06-29-2020 05:17

‎06-29-2020 05:17

Hi @Muralidhar68, welcome to our Fitbit Community! Regarding the connection issues that your Versa 2 has experienced with your WiFi, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please reply to their email in case more assistance is needed.

 

I'll also be around if more question arises.

JuanJo | Community Moderator

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‎06-29-2020 20:58

In response to JuanJoFitbit

‎06-29-2020 20:58

I'm having almost the same issue except the wifi will connect and say it's connected, but then when i try to download apps it disconnects on its own.

I've restarted my phone, the watch, my bluetooth, wifi, tried using my laptop instead of my phone, factory reset the watch, deleted and redownloaded the app, literally everything that I've seen in these forums. I'm at a loss for what to do next.

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