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Versa 2 won't connect to my Pixel 3

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‎01-17-2021 20:05 - last edited on ‎01-18-2021 05:29 by Fitbit Moderator

‎01-17-2021 20:05 - last edited on ‎01-18-2021 05:29 by Fitbit Moderator

Received my Versa 2 today. Charged it and set it up. Connected to my Pixel 3 without a problem. About 4 hours ago it disconnected itself from the Pixel 3 and my phone doesn't even see it when I  search for it to pair. Help?

 

 

Moderator Edit: Clarified subject

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‎01-18-2021 05:32 - edited ‎09-08-2024 08:17

In response to Guy_

‎01-18-2021 05:32 - edited ‎09-08-2024 08:17

Hi there @gamegirl61956, welcome to the Community Forums. @Guy_ Thanks for the input! 

If you haven't done so yet, please try the steps below: 

  • Remove your Versa 2 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

For more troubleshooting steps, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎01-17-2021 23:04

‎01-17-2021 23:04

Try turning Bluetooth off and on.

 

Also check in the Fitbit app, by pulling down on the screen to refresh and see what the popup syncing status bar says.

Author | ch, passion for improvement.

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‎01-18-2021 05:32 - edited ‎09-08-2024 08:17

In response to Guy_

‎01-18-2021 05:32 - edited ‎09-08-2024 08:17

Hi there @gamegirl61956, welcome to the Community Forums. @Guy_ Thanks for the input! 

If you haven't done so yet, please try the steps below: 

  • Remove your Versa 2 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

For more troubleshooting steps, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes