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Versa 2 won't connect to my Samsung 10

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‎06-26-2020 09:32 - last edited on ‎06-26-2020 12:27 by Fitbit Moderator

‎06-26-2020 09:32 - last edited on ‎06-26-2020 12:27 by Fitbit Moderator

Just received my new versa2 it is loading but it will not connect to my phone samsung 10 

 

Moderator Edit: Clarified subject

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‎06-26-2020 12:32 - edited ‎03-03-2024 09:40

‎06-26-2020 12:32 - edited ‎03-03-2024 09:40

Hi there @Varstubacken, welcome to the Community Forums. I'll be glad to help you to set up your new Versa to your Samsung 10.

While reading your post I was wondering if you're replacing another Fitbit with the Versa 2? If so, please try the following steps:

1. Remove the old device(s) from the Bluetooth settings (in case you have more Fitbit devices that are no longer in use).
3. Restart the Versa 2
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Setup your Versa 2

If you continue having issues, please take a look at this help article for troubleshooting steps: Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-26-2020 12:32 - edited ‎03-03-2024 09:40

‎06-26-2020 12:32 - edited ‎03-03-2024 09:40

Hi there @Varstubacken, welcome to the Community Forums. I'll be glad to help you to set up your new Versa to your Samsung 10.

While reading your post I was wondering if you're replacing another Fitbit with the Versa 2? If so, please try the following steps:

1. Remove the old device(s) from the Bluetooth settings (in case you have more Fitbit devices that are no longer in use).
3. Restart the Versa 2
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Setup your Versa 2

If you continue having issues, please take a look at this help article for troubleshooting steps: Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes