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Versa 2 won't connect to my Samsung S22 Ultra

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‎07-27-2022 18:58 - last edited on ‎07-28-2022 07:16 by Fitbit Moderator

‎07-27-2022 18:58 - last edited on ‎07-28-2022 07:16 by Fitbit Moderator

I have attempted to connect and sync my Versa 2 to my phone for 4 hours, reinstalling the app, reseting the watch to factory conditions, restarting the phone, turning the bluetooth off and on, and NOTHING works. HELP please!

 

Moderator Edit: Clarified subject

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‎07-28-2022 07:19 - edited ‎11-16-2023 11:26

‎07-28-2022 07:19 - edited ‎11-16-2023 11:26

Hi there, @JimCook1965. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you tried reaching out to our Customer Support, but your chats are getting disconnected. However, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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