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Versa 2 won't connect to my WiFi

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‎06-02-2020 16:50 - last edited on ‎08-12-2020 06:03 by Fitbit Moderator

‎06-02-2020 16:50 - last edited on ‎08-12-2020 06:03 by Fitbit Moderator

When I go into my settings and try to put on all day sync it tells me to connect to WiFi, I go into WiFi settings and it tells me it can’t find device “we are unable to connect to your versa 2” how do I fix this please? Think this may be why my Fitbit is not syncing at all 

 

**EDIT** FIXED!

I hooked my Fitbit to laptop using charge cable, synced on online dashboard, deleted Fitbit app then re-downloaded and signed it. 😁

 

 

Moderator edit: updated subject for clarity

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‎08-12-2020 06:03 - edited ‎08-12-2020 06:06

‎08-12-2020 06:03 - edited ‎08-12-2020 06:06

Hi @Mumo2xx, it's great to see you in our Fitbit Community! Regarding the connection issue between your Versa 2 and WiFi, I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here and sharing the steps you followed.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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