Versa 2 won't connect to my earbuds

[Buttercup15]

My versa 2 won't let my earbuds connect. I've never had a problem with this until now. The device name shows up and everything but when I click the screen stays on "Pairing Elecder 15" unless I disrupt it after it goes on for a while. My earbuds are not the issue and I've tried everything 

Moderator Edit: Clarified subject

[NancyB]

Do they connect to your phone & if so, what phone do you have? Is the software on it up to date?  FYI, some iPhone users are having issues connecting their AirPods/earbuds to their phone since updating to iOS 15.4.  

[MarreFitbit]

Hi there, @Buttercup15. Welcome to the Community Forums. Thanks for the details provided in your post about the issue between your Versa 2 and earbuds.

Have you recently paired your earbuds to your phone or other devices? If you have, try removing your earbuds from those devices. Then, when pairing them with your Versa 2, make sure no other Bluetooth device are nearby and turn off the Bluetooth on your phone. 

If you haven't already done so, I recommend checking our help article How do I connect Bluetooth audio devices to my Fitbit watch? 

@NancyB Thanks for your help!

See you around. 

[Buttercup15]

I have a Samsung Galaxy A52 phone and they do connect to my phone fairly quickly. When I checked the update status it showed as up to date. 

Update: 

Hi there Marre, I have tried to do what you said about disconnecting my earbuds from other devices and still nothing changed.The issue is not the fluidity of connection. I had times where I connected from one device to the watch with no problem before. I think it might be something else.

Also the step by step guide you linked doesn't exactly help that much. 

Thanks, 

Buttercup15

[MarreFitbit]

@Buttercup15 I appreciate you had followed the tips and recommendations provided above.

Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. We appreciate your patience and understanding while we work to improve your experience.

Let me know if you have any questions.

[Buttercup15]

I do have one question. Is it possible this malfunction could be due to software? 

Thanks, 

Buttercup15

[NancyB]

Yes & since your earbuds work w/your phone you ruled that out as the cause of your issue. Since the  moderator indicates Fitbit’s aware & working on the fix, hopefully it will happen soon 🤞