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Versa 2 won't connect to my iPad Air 4th Gen

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My daughters versa  will no longer connect with ipad air 4th gen (ios 17.3). Software on both are up to date. Bluetooth is active on both devices but ipad can't find versa2. I can connect versa2 to her iphone SE (ios 17.2.1) and it will also connect to my Samsung Galaxy SE20 FE. Any ideas how to get versa2 connected to her ipad again?

Moderator Edit: Clarified subject

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Hi there, @Al_syd. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your daughter's Versa 2. I will do my best to help you with this!

As a first approach, please note that you can use those three devices you mentioned. However, is very important to turn off the Bluetooth on one device when you want to sync with the other. Why? Well, bear in mind that Fitbit devices can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from the Versa 2 is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second/third device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

Since the Versa 2 is already set up you don't need to set it up again on the iPad. With that being said, on the second device, open the Fitbit app, log into your account, grant any permissions requested and the Versa 2 should then sync. Again, is very important to turn off the Bluetooth on one device when you want to sync with the other.

Maria | Community Moderator, Fitbit


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