Versa 2 won't connect to my iPhone 10's Bluetooth

[Adh65]

VERSA 2 stop responding to Bluetooth what can I do to connect with my phone iPhone 10

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Adh65, welcome to the community, I'm going to move your post to the Versa 2 board where I'm confident community members with experience of Versa 2 will be happy to assist you.

Cheers

[MarreFitbit]

Hi there, @Adh65. Welcome to the Community Forums. @Gr4ndp4 Thanks for moving the post and helping us to keep the forums more organized. 

While reading your post I was wondering if you have another Fitbit device that want to connect to your Fitbit account along to your Versa 2? If so, what is the other Fitbit device you own? 

Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

If you continue having connectivity issues after taking into consideration the above information, see Why can't I set up my Fitbit device? and/or Why won't my Fitbit device sync? 

[Adh65]

Hi no I don’t have any other devices that is connected

Sent from my iPad

[MarreFitbit]

@Adh65 Thanks for confirming that you don't have any other Fitbit device connected to your account.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.