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Versa 2 won't connect to my iPhone 11

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‎07-04-2022 14:11 - last edited on ‎07-05-2022 09:20 by Fitbit Moderator

‎07-04-2022 14:11 - last edited on ‎07-05-2022 09:20 by Fitbit Moderator

I have shut down my iphone 11 and restarted.  Cannot connect the bluetooth to the iphone 11.  It was working and synced this morning.  All are fully charged.  The Versa 2 had frozen logo screen.  I reset many times.  Nothing.  Still frozen screen and will not connect to  the bluetooth.  any ideas?

 

Moderator Edit: Clarified subject

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‎07-05-2022 09:21 - edited ‎07-18-2023 10:37

‎07-05-2022 09:21 - edited ‎07-18-2023 10:37

Hi there, @fireinthesky. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, I suggest trying the following:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-05-2022 09:21 - edited ‎07-18-2023 10:37

‎07-05-2022 09:21 - edited ‎07-18-2023 10:37

Hi there, @fireinthesky. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, I suggest trying the following:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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