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Versa 2 won't connect to my iPhone 12 anymore

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‎09-13-2021 03:17 - last edited on ‎09-13-2021 04:01 by Fitbit Moderator

‎09-13-2021 03:17 - last edited on ‎09-13-2021 04:01 by Fitbit Moderator

versa 2 doesn’t connect at all to my phone. The phone doesn’t recognize or find the device. I switched the phone off and the Bluetooth, nothing!! 
Any advice 

 

 

Moderator Edit: Clarified subject

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‎09-13-2021 04:05

‎09-13-2021 04:05

Hi there, @Donia27. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎09-13-2021 04:05

‎09-13-2021 04:05

Hi there, @Donia27. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-13-2021 05:40

In response to MarreFitbit

‎09-13-2021 05:40

I have done that. Still not working 😞

The phone does not find the watch at all

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‎09-13-2021 06:31 - edited ‎08-10-2023 05:39

In response to Donia27

‎09-13-2021 06:31 - edited ‎08-10-2023 05:39

@Donia27 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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