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Versa 2 won't connect to my new Samsung S22

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‎08-03-2022 20:54 - last edited on ‎08-04-2022 15:59 by Fitbit Moderator

‎08-03-2022 20:54 - last edited on ‎08-04-2022 15:59 by Fitbit Moderator

Just got a new phone Samsung S 22 when trying to pair it finds it but will not connect says " need an app for that". I need help please.

 

Moderator Edit: Clarified subject

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‎08-04-2022 05:54

‎08-04-2022 05:54

Hello @Vktoria 

 

First make sure you are no longer connected to your old phones Bluetooth. It can cause conflict. It might be best to just try and set up your Versa 2 as a new device on your new phone. You will not lose any data setting it back up but it will only save data from your last successful sync. 

Follow these steps closely:

  1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device 
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version. 
  4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
  5. Restart your phone.
  6. Restart your Fitbit:  https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
  8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your Versa 2 say yes.

😃 Hopefully this will get you back up and running again. Please let me know if this helps resolve the problem. 

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